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EMS Operations


	Grant Medical Center has a dedicated EMS Coordinator that serves as the liaison to Emergency Medical Services and medical transportation organizations. With other LifeLink staff dedicated to Outreach Education and EMS Education, the hospital's EMS Coordinator focuses on the clinical and operational needs of EMS.

	Customer Service Grant has a long history of working closely with EMS, especially with it's former LifeFlight helicopter EMS program and now LifeLink. We strive to take good care of our region's heroes. We actively solicit feedback and are open to suggestions for improving our service to EMS and partnering with EMS on common issues and critical patient pathways. Whether you're experience with Grant exceeds or fails to meet your expectations, we want to know about it. Compliments, complaints, suggestions and other comments may be provided to the EMS Coordinator using this EMS Coordinator Request form. The completed form may be placed into the EMS Coordinator mailbox in the ED Squad Room, faxed to 614 \| 566-8906 or emailed as an attachment to ems (at) ohiohealth (dot) com. Should you have an urgent need, please call the EMS Coordinator directly at 614 \| 566-9111 Option 3. Equipment Return The volume of EMS equipment coming in to the hospital can make returning equipment to the owner organizations challenging at times. However, our Emergency Department strives to clean and return equipment as quickly and accurately as possible. All equipment should be clearly and permanently labeled with an agency's full name and address whenever possible; there may be multiple townships or EMS organizations with the same name or abbreviation. Without clearly marked labeling, we may not be able to return equipment to the owner. Equipment belonging to EMS agencies inside the Franklin County I-270 Loop are placed into the EMS equipment room at the top of the ambulance entrance ramp. EMS agencies should frequently check and retrieve their equipment from this room. Equipment belonging to EMS organizations outside the Franklin County I-270 Loop will be returned to the agency via our contracted shipping service typically within 3-5 days. Inquiries regarding EMS equipment may be made to the EMS Coordinator. Medical Direction As a department of Grant Medical Center, LifeLink has access to multiple resources, including experienced Medical Directors. As a partner with the physicians of Grant Medical Center, LifeLink can provide a total package of medical direction, training and education resources to EMS, Fire-Rescue and other emergency responders. Click here for more information about EMS Medical Direction Patient Care Reports Information coming soon Patient Follow-up \| Clinical Excellence Clinical Information Requests for Prehospital Performance Improvement To improve outcomes, EMS must continually assess and manage it's processes, systems and organization. In Ohio, EMS is required to have a working quality assurance (QA) process that's designed to improve the quality of care provided. Patient outcome information is essential to an effective QA process. Grant's EMS Coordinator conducts patient follow-ups and provides outcome information to EMS systems. Any EMS provider involved in the care of a patient, an EMS Officer (Supervisor), or the system's Medical Director may request follow-up information using this EMS Coordinator Request form. The completed form may be placed into the EMS Coordinator mailbox in the Squad Room, faxed to the EMS Coordinator at 614 \| 566-8906 or emailed as an attachment to ems (at) ohiohealth (dot) com. Once compiled, patient follow-up information will be sent to the EMS (Performance Improvement) Coordinator and the requestor via OhioHealth's Secure Message Center. You will receive an email message in your Inbox notifying you that you have a secure email message waiting in the Secure Message Center. The first time you receive a secure email message, you are asked to register. Registration is a one-time, quick and easy process: Click the Secure Message Center link in the email message you received. If your email program does not support active links, copy the link in the email message and paste it into your web browser's address bar. Hit Enter to go to the Secure Message Center. The Registration page should then display with your email address already filled in. On the registration page, enter a password that complies with the password rules shown. Re-enter your password. Enter a password reminder phrase that will help you remember your password. Click Submit Password. The Secure Message Center opens and displays your email message(s). When viewing a message, you can also reply to the sender or forward the message as you would in other email systems. For your convenience a link to the Secure Message Center is available from any page of our web site in the left-hand column under Contact Us. Regional Guidelines \| Central Ohio Trauma System Information taken from COTS web site The Central Ohio Trauma System (COTS) mission is to save and improve lives through the coordination of trauma and emergency healthcare resources. COTS supports prevention, education, data collection and research initiatives. COTS’ purpose is to serve as the forum for addressing issues affecting the delivery of trauma/emergency healthcare services and injury prevention in central Ohio. Grant's EMS Coordinator is a member of the COTS Prehospital Committee, a multidisciplinary group of representatives from a variety of public safety, healthcare and other organizations working together to address issues related to trauma, emergency services, and healthcare disaster preparedness in Central Ohio. Initiatives include development of regional guidelines for hospital diversion, EMS personnel exposure, family violence, process improvement and other issues. Click here for COTS Regional Guidelines including hospital diversion, EMS trauma triage, family violence, newborn safe haven, concealed carry and more. Research Information coming soon Squad Room A dedicated EMS Squad Room is located just inside our ED adjacent to the ambulance entrance. In it we stock a variety of snacks and cold/hot drinks. Class announcements and other information that may be important to EMS, are posted on a bulletin board inside the room. A separate bulletin board is available where EMS may post notices from their departments about upcoming events. A television for local news and weather is available. The Columbus Division of Fire maintains a printer that township EMS agencies may use to print their Patient Care Reports. Wireless use of the printer must be coordinated through the Columbus Division of Fire, EMS QA Coordinator. A USB cable is also connected for use. If the printer needs toner or paper, please advise the EMS Coordinator or ED Charge Nurse. If the printer needs to be serviced, contact your EMS Officer. Click here for the HP LaserJet P2015dn Printer Driver Ambulance Parking and Hospital Access On busier days we have about 60-80 ambulances transport to and from our campus. Because of this high traffic volume, parking may be limited at times. To help ensure patients being transported to the ED have immediate access, the following guidelines have been developed. Ambulances Transporting a Patient to the Emergency Department: All parking in the ambulance bays and surrounding ED ramp is restricted to incoming ambulances transporting patients to the Emergency Department. This restricted area is identified by signage. Ambulances Not Transporting a Patient to the Emergency Department: See the interactive map below for additional information Short-term parking, up to 45 minutes, is available in the left-hand traffic lane in front of the Grant Heart and Surgical Center for all ambulances that are not transporting a patient to the Emergency Department (e.g. direct admits to floors, discharges from floors or ED, clinic visits, etc.). The ambulance crew should check-in with the valet attendant and if asked, provide a phone number (e.g. dispatch center, cell phone, etc) for use should they need to be contacted. Other designated parking areas include: Ambulance-only parking in front of 340 E Town St; Ambulance-only parking on State St adjacent to the hospital's main entrance; Loading zone at 285 E State St, the Wilkins Bldg (Across from ED entrance); or Ambulance-only parking in the northwest corner of the hospital valet lot on State St (Check-in with valet attendant at main hospital entrance before proceeding to lot) Wheelchair Vans, Ambulettes, Etc: May actively load/unload at Main Entrance or the Heart and Surgical Center entrance. Wheelchairs vans, ambulettes, etc should not use designated ambulance parking areas or the ED circle driveway. Organ and Tissue Procurement Teams: May unload equipment at the ED, but then should move vehicle to any on-campus hospital garage. To exit for free, contact attendant via call box in the exit lane. Police, Sheriff, Highway Patrol: May use street parking or park in any on-campus garage. To exit for free, contact attendant via call box in the exit lane.


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	For more information about EMS Operations, send e-mail to: ems (at) ohiohealth (dot) com or call (614) 566-9111 Option 3

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